Privacy Policy
Effective date: JULY 7, 2026
Reclaim Physical Therapy ("Reclaim Physical Therapy," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website, how we use it, and the choices you have. By using our website or contacting us, you agree to the practices described here.
Information we collect
When you use our website or reach out to us, we may collect:
Information you provide directly, such as your name, phone number, email address, and any details you include in our contact form or when you call or text us.
Basic technical information collected automatically by our website platform, such as general usage and device data, to help the site function and improve.
We do not collect or request protected health information (PHI) through our website contact form. Please do not send sensitive medical details through the website. Any health information should be shared through our secure, HIPAA-compliant channels.
How we use your information
We use the information you provide to:
Respond to your questions and requests.
Schedule and confirm appointments and consultations.
Send you information you have asked for or that relates to your care and our services.
Improve our website and services.
SMS and text messaging
If you provide your phone number and opt in, we may send you text messages related to appointments, scheduling, and information about our services.
Consent: By providing your mobile number and opting in, you agree to receive text messages from Reclaim Physical Therapy. Consent is not a condition of purchase or of receiving care.
Message frequency: Message frequency may vary.
Rates: Message and data rates may apply, depending on your mobile carrier and plan.
Opt out: You can opt out at any time by replying STOP to any message. After you opt out, you will no longer receive text messages from us.
Help: For help, reply HELP or contact us using the information below.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information related to text messaging opt-in and consent will not be shared with any third parties.
How we share information
We do not sell, rent, or trade your personal information. We may share information only with trusted service providers who help us operate our website and communications (for example, our website host and our phone and messaging provider), and only as needed to provide those services. We may also disclose information if required by law.
Data security
We take reasonable steps to protect the information you share with us. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security. For anything involving your health information, please use our secure, HIPAA-compliant portal rather than the website contact form or standard text or email.
HIPAA and protected health information
This Privacy Policy governs our website and general communications. It does not replace the protections that apply to protected health information under the Health Insurance Portability and Accountability Act (HIPAA). Protected health information is handled in accordance with applicable law through our secure, HIPAA-compliant systems, not through this website.
Your choices
You can opt out of text messages at any time by replying STOP.
You can ask us to update or delete the contact information you have provided by reaching out to us.
Third-party links
Our website may link to third-party sites or tools. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.
Contact us
Reclaim Physical Therapy 2712 Bee Cave Rd, Ste 110 Austin, TX 78746
Phone: (512) 772-3196 Fax: (512) 379-7743
Email: bas@reclaimphysicaltherapy.com
Website: reclaimphysicaltherapy.com